Comprehensive QUM Support at all levels of your organisation


QUM for Aged Care Facilities

We are a true partner and advisor to you and your team and offer support across four tiers: Corporate Clinical Governance, Facility-level Clinical Governance, Education & Training and Resident-level activities.

The cornerstone of our partnership with aged care facilities is the establishment of the QUM (Quality Use of Medicines) Plan, which we have developed in accordance with PSA guidelines.

Our Plan can be tailored to each facility and each organisation according to their individual requirements and preferences. Read on to find out more about the key focus areas and activities we are committed to delivering and reporting on.

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Corporate Clinical Governance Support

Committee Involvement

We attend and contribute to quarterly clinical governance committee meetings (where invited)

Policy and Procedure Development

We review or develop at least one medication-related policy and procedure per quarter and report our suggested changes at MAC or quarterly meetings. We assess antimicrobial stewardship, self-medication residents, chemical restraint, non-packed medicines, PRN medicines, Nurse-initiated lists or others as identified. Having reviewed and developed thousands of policies and procedures at different facilities, we are uniquely placed to provide the highest standard of advice.

Facility-Level Clinical Governance Support

Medication Advisory
Committee Meetings

We provide input and advice for every MAC meeting. Our accredited pharmacist will attend at least 75% of all MAC meetings, preferably in-person or if not possible, via video conference.

Antimicrobial Stewardship

We perform regular audits of the AMS register (your own, or we can supply one) in line with Therapeutic Guidelines, with reports to MAC.

Psychotropic Medicines

We perform regular audits of the Psychotropic register (your own, or we can supply one), with the results reported to MAC.

Treatment Room

We perform regular physical audits of the treatment room and have a treatment room checklist we can provide for care staff to use.


We support you in achieving medication management accreditation standards by performing regular audits.

Education and Training

We deliver face to face and online education and training from our award-winning pharmacists and other experts on topics such as Analgesics, Psychotropic medicines, Restrictive Practices, Antimicrobial Stewardship, General Medication Management Principles and other topics as determined by your needs.


We deliver monthly webinars; a minimum of 10 per year with the recording available via our facility portal for those who are unable to attend live. We also provide personalized facility sessions where a specific gap has been identified.

Nurse-Focused Newsletters

We offer Clinical Pearls, a weekly newsletter providing 4-5 key pieces of information addressing a specific issue in clinical therapies.

Ward Alerts

We also send outward Alerts, these are ad hoc newsletters triggered by industry news or events that we feel are relevant or important for you to know about.
Selection of past Ward Alerts

An example of a past Ward Alert

Medication safety update: Donepezil and heart problems

Medicines Information And Advice

We are available to provide information and advice on medicines at any time.

Resident-Level Activities

We participate in and lead regular community health campaigns on topics such as Antibiotic Awareness, Medication Safety, Appropriate use of Antibiotics and Pain Management, among others.


Our innovative systems and reporting, together with our clinical lens means the data we provide is meaningful. This of course leads to improved outcomes for your residents. Our client portal ensures you have the most up-to-date information you need, when you need it.

Call 1800 927 366 or email info@wardmm.com.au to find out how we can help your aged care home.


Supporting A Wide Range Of Professionals

General Practitioners

Ward has over 25 years of experience delivering RMMRs and QUM services in the aged care sector. We work with you to make the referral and follow up process smooth and seamless.

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Aged Care Providers

At Ward MM, we understand the challenges facing aged care providers; the need for consistently high-quality care, reliability, and simplicity in solutions whilst ensuring they are cost-effective.

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We are one of the country’s largest providers of specialist clinical pharmacy services to the aged care sector.

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Our Partners


Our Clinical Excellence Guarantee

We pride ourselves on our clinical excellence guaranteeing a high standard of work. Achieving this through transparency, accountability, and quality control for both QUM and RMMRs. We peer review RMMRs and further support and mentor our staff to ensure excellence.

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